Data protection
Charter Voyages SA and its Data Protection Officer (Mr Kevin Howells, Data Controller) are responsible for collecting and processing your personal data in the context of its activities.
Our business is to offer a complete range of travel services to our customers.
The purpose of this data protection declaration is to explain how we process your personal data and how you can control and manage it. This is because our data processing may be covered by other data protection regulations, such as those contained in the general (travel) conditions, or may result from circumstances, respectively be governed by law.
This data protection declaration complies with the requirements of Swiss data protection law as well as - if and insofar as applicable - with the European Union's General Data Protection Regulation (GDPR).
1. DOES THIS DECLARATION CONCERN YOU?
This data protection declaration applies to you if you are:
- One of our customers or in a contractual relationship with us;
- A co-traveler of our customers;
- A person interested in our products or services and provide us with your personal data (e.g. in our agencies, on our websites and at events) so that we can contact you.
When you provide us with personal data concerning other people, please make sure that you inform them of the disclosure of this data and invite them to read this data protection declaration. We will do the same wherever possible (e.g. if we have the person's contact details).
2. FOR WHAT PURPOSES AND ON WHAT LEGAL BASIS DO WE USE YOUR PERSONAL DATA?
2.1. Contract performance and legitimate interest
In this section, we explain the purposes for which we process your personal data and the legal basis on which we do so. In the first instance, we use your personal data to perform a contract to which you are a party or to take pre-contractual measures at your request. However, we may also process your personal data to meet our legitimate interests or those of third parties.
In particular, your personal data is processed where necessary for the conclusion or performance of a contract in order to:
- Conclude a (travel) contract with you. We may process personal data in order to register you as a new customer, to conclude a contract with you and to perform it;
- To provide you with the products and services subscribed to under the applicable contract;
- To carry out billing, invoicing and collection;
- To provide you with services related to the preparation and execution of a trip;
- For insurance purposes;
- To provide consultancy services;
- To provide assistance in the event of difficulties during the trip if required
- To communicate with you. We may process personal data when you wish to contact us, when you request information about our company or our services or when the contract needs to be updated;
- Respond to your requests and assist you;
- Manage the termination of the contract.
Where we base a processing activity on a legitimate interest, we balance that interest against your interests or fundamental rights and freedoms to ensure a fair balance between them. As part of our business as a travel service provider, we use your personal data to:
- Further develop our products and services;
- Enhance cybersecurity, manage our platforms and websites and ensure business continuity;
- Implement information technology solutions;
- Maintain operational information systems;
- Improve the automation and efficiency of our business processes and customer services (e.g. tracking your requests and improving your satisfaction with our services). e.g. tracking your requests and improving your satisfaction on the basis of personal data collected during our interactions with you, such as e-mails)
- Exercising legal rights and defending ourselves in legal disputes and administrative proceedings;
- Organizing competitions, promotional operations, conducting surveys and customer satisfaction surveys.
2.2 Sales and marketing offers
If you are one of our customers and unless you object, we may send you offers for our products and services. We will ensure that these commercial offers concern products or services corresponding to your needs and are complementary to those you already enjoy. You may object at any time.
2.3 Consent
For certain processing of personal data, we will provide you with specific information and ask for your consent. You can, of course, revoke your consent at any time.
In particular, we ask for your consent for:
- The transmission of sensitive personal data to third parties;
- The personalization of our offers and products or services on the basis of more complex profiling in order to anticipate your needs and behavior;
- Any electronic offer of products and services not similar to those to which you have subscribed or of products and services from our trusted partners.
We may ask you for additional consent to process your personal data if necessary, but this will not affect any data processing already carried out.
3. WHAT TYPES OF PERSONAL DATA DO WE COLLECT?
We collect and use your personal data, i.e. any information that identifies you or allows you to be identified.
Depending in particular on the types of products or services we provide and the interactions we have with you, we collect different types of personal data about you:
- Contact information, postal address (private or business), e-mail address, telephone number;
- Personal data, e.g. gender, date of birth and age, marital status, nationality, passport data, etc. gender, date of birth and age, marital status, nationality, passport data, etc.;
- Lifestyle, e.g. hobbies and interests, travel;
- Travel information, such as travel dates, itinerary/destination, airline, hotel, price, customer wishes, information about your co-travelers, airline frequent flyer programs, etc.;
- Health data, e.g. information about special health-related needs. e.g. information on special health-related needs or on illnesses and accidents occurring during a trip;
- Financial information, e.g. payment information, credit card number, bank details;
- Data relating to your habits and preferences, as regards the use of our products and services (e.g. meal requests); - Data relating to your habits and preferences, as regards the use of our products and services (e.g. meal requests); - Data relating to your habits and preferences, as regards the use of our products and services (e.g. meal requests). meal requests);
- Data collected during our interactions with you, e.g. your comments, suggestions, needs gathered during our exchanges with you in person at our branches and during telephone conversations (interview note or interview recording), discussion by e-mail, chat, chatbot, exchanges on our pages on social networks and any complaints you may have. Your connection and tracking data such as cookies and tracers for non-advertising or analytical purposes on our websites, online services, applications, pages on social networks;
- Data relating to your devices (cell phone, computer, tablet, etc.), IP address, technical characteristics and identification data;
- Personalized connection identifiers or security functions, used to connect you to our website and applications.
4. FROM WHOM DO WE COLLECT PERSONAL DATA?
As a general rule, we collect personal data directly from you. However, we may also collect it from other sources.
We sometimes collect data from public sources:
- Publications/databases made available by official authorities or third parties (e.g. Official Gazette of Commerce, Commercial Register);
- Websites/social network pages of legal entities or business customers containing information you have disclosed (e.g. your own website or page on
social networks);
- Public information, such as that published in the press.
We also collect personal data from third parties:
- Our customers (e.g. co-travellers);
- Our service providers (including overseas service providers);
- Third parties, such as credit reference agencies and fraud prevention agencies;
- Data brokers, who are required to ensure that they collect the relevant information lawfully.
5. WITH WHOM DO WE SHARE YOUR PERSONAL DATA AND WHY?
In order to achieve some of the purposes described in this data protection declaration, in particular the organization of a trip, we may, where appropriate, share your personal data with:
- Our service providers in the destination country (e.g. agencies, guide, hotel booking, transfer and possibly excursion service), transport service providers (airline, train, car rental, etc.) and accommodation operators (hotel, hostel, etc.). agencies, guide, hotel reservation, transfer and possibly excursion services), transport service providers (airline, train, car rental, etc.) and accommodation operators (hotel, hostels, etc.);
- Subcontractors who provide services on our behalf (e.g. IT services, logistics, logistics services, etc.). IT services, logistics, printing services, telecommunications, debt collection, consultancy, distribution and marketing);
- Certain regulated professions such as lawyers, notaries or auditors where necessary in specific circumstances (litigation, auditing, etc.);
- Partners for advertising, market and opinion research;
- Partners who provide us with support in the investigation of offences (e.g. fraud), the prevention of fraud and the prevention of corruption.
- Official authorities and services (e.g. tax authorities, embassies of the country of destination) in the event of a legal or administrative obligation (e.g. storage obligations, obtaining visas, obtaining information on entry requirements).
6. INTERNATIONAL TRANSFERS OF PERSONAL DATA
In the case of international transfers from Switzerland or the European Economic Area (EEA) to a non-EEA country (third country), your personal data may be transferred across borders. In particular, you should expect your data to be transferred not only to the country of destination, but also to other countries in Europe, the USA and elsewhere in the world where service providers appointed by us are based. If the FDPIC or the European Commission has recognized that a third country offers an adequate level of data protection, your personal data may be transferred on this basis.
7. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We retain your personal data for the length of time required to fulfil our contractual obligations and to comply with applicable laws and regulations, or for a different length of time consistent with our legitimate business interests, such as the
and responding to legal claims or requests from the authorities.
8. HOW CAN YOU CONTROL THE PROCESSING ACTIVITIES WE CARRY OUT ON YOUR PERSONAL DATA?
You have rights that give you real control over your personal data and the way we process it. We explain your rights in relation to your personal data below.
If you wish to exercise the rights listed below, please make a request by sending an e-mail to the data manager, Mr Kevin Howells: k.howells@charter.ch or a letter to the following address: Charter Voyages SA, Mr Kevin Howells, 25 route des Acacias, 1227 Les Acacias.
If you have any questions about the use of your personal data in the context of this data protection declaration, please send them to: k.howells@charter.ch
8.1. You may request access to your personal data
If you wish to have access to your personal data, we will provide you with a copy of the personal data you have requested as well as information relating to its processing.
Your right of access may be restricted in the cases provided for by laws and regulations.
8.2. You may request the rectification of your personal data
If you believe that your personal data is inaccurate or incomplete, you may request that it be amended or supplemented accordingly. In some cases, supporting documents may be required.
8.3. You can request the deletion of your personal data
If you wish, you can request the deletion of your personal data, to the extent permitted by law.
8.4. You may object to the processing of your personal data on the basis of legitimate interests
If you do not agree with a processing activity on the basis of a legitimate interest, you may object to it, for reasons relating to your particular situation, by informing us precisely of the processing activity concerned and the reasons for your objection. We will stop processing your personal data, unless there are compelling legitimate grounds for doing so or the processing is necessary to establish, exercise or defend legal claims.
8.5. You may object to the processing of your personal data for commercial prospecting purposes.
You have the right to object at any time to the processing of your personal data for commercial prospecting purposes, including profiling, insofar as it is linked to such prospecting.
8.6. You may request that the use of your personal data be suspended
If you question the accuracy of the personal data we use or if you object to the processing of your personal data, we will examine your request. You may ask us to suspend the use of your personal data while we examine your request.
8.7. You have rights against an automated decision
As a matter of principle, you have the right not to be subject to a decision based solely on automated processing based on profiling or otherwise, which has legal effect or significantly affects you. However, we may automate such a decision if it is necessary for the conclusion or performance of a contract with us, if it is permitted by regulation or if you have given your consent.
In all cases, you have the right to contest the decision, to express your point of view and to request the intervention of a competent person to review the decision.
8.8. You may revoke your consent
If you have given your consent to the processing of your personal data, you may revoke this consent at any time.
8.9. You can request the portability of part of your personal data
You may request a copy of the personal data you have provided to us in a structured, commonly used and machine-readable format. Where technically possible, you may request that we transfer this copy to a third party.
8.10. How do I file a complaint with the Federal Data Protection and Information Commissioner?
In addition to the rights mentioned above, you may lodge a complaint with the competent supervisory authority: the Swiss Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern.
9. DATA SECURITY
We use appropriate technical and operational security measures to protect the personal data we hold against manipulation, partial or total loss and unauthorized access by third parties (e.g. encryption of transmission, etc.).
access controls, etc.). Our security measures are continuously improved in line with technological developments.
We take appropriate precautions to protect your data. However, the transmission of information via the Internet and other electronic means always presents security risks, and we cannot guarantee the security of information transmitted in this way.
10. WEBSITE,COOKIES & SOCIAL MEDIA PLUG-INS
Our website, https://www.charter.ch, uses cookies and other related technologies (for simplicity, all these technologies are referred to as "cookies"). Cookies are also placed by third parties engaged by us. You will find the cookie policy directly on our website, i.e. information on the use of cookies on our website.
On our website, we have included content from Facebook, LinkedIn and Instagram to promote web pages (e.g. "like", "pin") or share them (e.g. "tweet") on social networks such as Facebook, LinkedIn and Instagram. This content is integrated using code obtained from Facebook, LinkedIn and Instagram and sets cookies. This content may store and process certain information for personalized advertising purposes.
Please read the privacy statement of these social networks (which may be modified from time to time) to find out what they do with your (personal) data processed using these cookies. Recovered data is anonymized as far as possible. Facebook, LinkedIn and Instagram are located in the United States.
11. HOW CAN I FOLLOW THE EVOLUTION OF THIS DATA PROTECTION DECLARATION?
In a world of constantly evolving technologies, we regularly review this privacy statement and update it as necessary.
The current version published on our website is authoritative. We invite you to consult the latest version of this document online, and we will inform you of any changes via our website or our usual communication channels.
Charter Voyages SA
Kevin Howells ( Data controller)
k.howells@charter.ch
25 route des Acacias, 1227 Les Acacias
Telephone: 022 734 35 35